Frequently Asked Questions
Quick answers about platforms, installation, licensing, and support. Every answer is available below—expand a question to read more.
Common questions
What trading platforms are supported?+
NinjaTrader 8 only (8.0+), any license tier. Indicators are native NinjaScript—no separate runtime or bridge.
How do I install the indicators?+
After purchase, download the indicator .zip file from your dashboard. Open NinjaTrader 8 Control Center, go to Tools > Import > NinjaScript Add-On, select your downloaded file, and follow the import wizard. You'll need to restart NinjaTrader 8 after import. For detailed step-by-step instructions, visit our Platform Compatibility page.
Do you offer refunds?+
Yes. Request a full refund within 30 days of purchase. Terms and how to request are in the Refund Policy.
Can I use these indicators on multiple accounts?+
Yes—on all accounts you personally trade. Sharing, sublicensing, or resale is not permitted.
Do the indicators work on all timeframes?+
Yes! All High Edge indicators are designed to work consistently across all timeframes, from 1-minute to daily charts. Calculations are ATR-normalized to provide consistent measurements regardless of timeframe. The primary timeframe for development and testing is 5-minute charts, but indicators perform excellently on any timeframe.
Will I receive updates?+
Yes. Purchased indicators include lifetime updates; new builds appear in your dashboard when released.
What kind of support do you provide?+
Email info@highedgepriceaction.com for install and product questions. Replies are typically within one business day (Mon–Fri, 9–5 ET). Setup and compatibility detail is on the Platforms page.
Are the indicators tested?+
Yes, all indicators undergo extensive backtesting and are used in live trading. The developer has passed 300+ prop firm evaluations and traded over 1,000 accounts. Indicators are performance-optimized (<50ms update speed), memory-efficient (<100MB per indicator), and compiled with zero warnings. However, past performance doesn't guarantee future results, and trading always involves risk.
Still have questions? Contact us and we'll be happy to help!